Frequently Asked Questions
Everything you need to know about shopping with Rebecca Vallance.
What is your return policy for full-priced items?
We offer returns on all full-priced items within 14 days of delivery for a refund or exchange, provided the garments are in original condition with all tags attached.
Do you offer international shipping?
Yes, Rebecca Vallance ships worldwide. Shipping costs and delivery timeframes vary by destination and will be calculated at checkout.
How can I find my correct size?
We provide a comprehensive size guide on each product page. Our collections typically follow Australian sizing, but we include international conversion charts to ensure the perfect fit.
Can I change or cancel my order once it has been placed?
As we strive to process orders quickly, we are unable to guarantee changes or cancellations once an order is confirmed. Please contact our customer care team immediately for assistance.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and buy-now-pay-later services like Afterpay.
How do I care for my Rebecca Vallance garments?
Each piece comes with specific care instructions on the internal label. Many of our structured and embellished designs are dry-clean only to maintain their quality and silhouette.